Support center

Any problem or question — reach us the way that suits you.

We reply within 24 hours

Panel ticket

For Serverk customers

Open a ticket from your panel and pick the server, so we can look at its state with you. The team's reply lands in your panel and in the bell.

Discord

For everyone, server or not

Ask the players in the community, or open a private ticket with the team inside the Serverk Discord.

If you cannot sign in, or have no account

Write to us and a person on the team reads it. It also fits formal and business requests.

Which channel do I use?

Pick the case closest to yours and go straight to the right channel.

Your server is down, laggy, or broken: Panel ticket
A question about an invoice, a payment, or a refund: Panel ticket
A quick question, or you just want to talk to players: Discord
You cannot get into your account, or have no account: Email
You joined a friend's server through an invite: Ask the server owner, or Discord

Before you write to us

We answer in Arabic and in English, and every ticket is read by a person, not a bot.

In Discord, type this command and a private ticket opens for you right away: /support